A REVIEW ON TECHNIQUES AND CHALLENGES IN SENTIMENT ANALYSIS OF STUDENT’S COMMENTS

Abstract

Assessment of instructors by students is needed for assessing the teaching quality of a lecturer towards achieving the objectives of a course. This paper aims to examine the techniques used in sentiment analysis for assessing the effectiveness of a lecturer’s or a teacher’s teaching style in the learning process at a university or school. In addition, the effectiveness of sentiment analysis techniques in assisting the teaching evaluation process is also discussed. The challenges for assessing the quality of teaching of National Defence University of Malaysia (UPNM) lecturers are also discussed in this paper. The sentiment analysis technology is capable of analysing views or opinions on a matter, regardless of whether they are positive or negative. Data from the sentiment analysis can be used by specific parties or anyone else to rectify any weakness or to improve any aspect that the user commented on. The purpose of this study is not to find the weakness of the lecturer, but rather the results of this assessment process can be useful to the management for rectifying weaknesses and for improving the teaching process.